Provider Account Number: 14420 LANGUAGE DIAL Santrax ID: _____ Client ID: _____ English 1-866-306-3969 or 1-855-368-4207 . Missing PA If a PA is present on the www.ctdssmap.com portal but is not present in the Santrax system, please send an email to ctevv@dxc.com with the PA number. Alerts will function normally once maintenance is complete. Electronic Visit Verification (EVV) Caregiver Guide – Telephony Fact Sheet - June 2020 . Electronic Visit Verification for Applied Self-Direction Program Santrax® Payer Management Electronic Visit Verification ™ Solutions Sandata Technologies, LLC. DataLogic Is the number one EVV Vendor in the State of Texas and received Grade of A – the highest rating for a state contractor. endstream endobj startxref info@sandata.com 1.516.484.4400 . During this time, attendants should continue to call in and out as usual. UNIVERSAL . Electronic Visit Verification (EVV) ... Is the number they call into to enroll people in speaker verification different than the toll free numbers they are assigned for the call process? Electronic Visit Verification (EVV) Santrax System Importan t Updates. Sandata EVV Sandatas Electronic Visit Verification system Sandata Mobile Connect (SMC) Sandatas Mobile Visit Verification application, formally known as MVV in Phase 1 Telephonic Visit Verification (TVV) System used to record visit data and verification when SMC is not available . Explain the different Call Reference Guides (CRG) available for use. Electronic Visit Verification (EVV) Santrax System Important Updates 24 Hour Live In guidance Related to 8:00am Check-in/Check-out Policy Claim Adjudication and Electronic Visit Verification Updated home Health Agency Electronic Visit Verification (EVV) Important Updates EVV-Santrax Payor Management System Update Electronic Visit Verification Implementation Status Update . endstream endobj 106 0 obj <>>>/Filter/Standard/Length 128/O(��iq�W��أo�]�k�|��ihFb`�6����)/P -1324/R 4/StmF/StdCF/StrF/StdCF/U(. %%EOF Cision Distribution 888-776-0942 No, Speaker Verification enrollment and the Santrax calls use same toll free numbers assigned to the account. Santrax Electronic Visit Verification and Sandata Electronic Visit Verification 8.1.10 . These messages contain important information and reminders. Release Date: Thursday, March 7, 2019 . Estimated cost savings are primarily attributable to more accurate billing. Four data centers are strategically located across the country with state-of-the-art redundancy and disaster recovery capabilities. 2. Call In Instructions . The Ohio Department of Medicaid (ODM) is implementing Electronic Visit Verification (EVV) for some home and community-based services in response to federal requirements set forth in the 21st Century Cures Act (Cures Act). This new functionality will help our Home Care Agency and Payor partners who service and support Consumer Directed Programs increase efficiency and compliance and improve the overall quality of care while reducing fraud, waste and abuse. Questions? Santrax Agency Management is a powerful home care software solution that automates all your key operational processes by incorporating functionality such as Scheduling, Clinical Documentation, Compliance Management, Electronic Medical Records, Billing Functions, Payroll, Reporting and Exporting in one easy to use system. Sandata Consumer Direction Telephone Visit Verification (TVV) Toolkit . EVV is an electronic system that verifies key information about the services provided. Electronic Visit Verification (EVV) Electronic visit verification is more than just a box to check. 224, Cell: (715)630-6209 Andrea Cisewski: (715)344-4210 ext. Requesting a Phone Number … Sandata will continue to develop innovative solutions that meet the ever evolving needs of our customers and enhance support of our core principles of the 5 rights: the right beneficiary receives the right services at the right time, at the right location, by the right caregiver.". 24 Hour Live In guidance Related to 8:00am Check -in/Check-out Policy Claim Adjudication and Electronic Visit Verification. It enables users to validate the five rights of patient care (right participant, right time, right location, right caregiver, right plan of care). 2 • Client—A member or participant who receives services through Wisconsin Medicaid . Our powerful combination of patented solutions for visit verification is called our Assured Coverage™ program and includes: Sandata Mobile Connect®– Real-time GPS technology, verifying caregiver location and visits via GPS enabled devices. n���7"E�|��$�ryX����)}mA�9�$�r�Z���$�#D#��Z�sE��ڧ�E�L����C���"uw���%�����`H!BX ���O�s �M���bs��p߷��J�ik:h��C�#�]6�� �g�lg~!֦�lz�'��Z�VpTqM���oB/�P���Y�)Lna�ҶH�ChC� services to use an electronic visit verification (EVV) system to document services rendered –Personal care services - January 1, 2021* –Home health services - January 1, 2023 4 *Good Faith Effort exemption delayed final implementation by one year. Call your designated supervisor for assistance. Barb Haggen: (715)344-4210 ext. Enhanced Santrax Electronic Visit Verification Functionality for Consumer Directed Services Programs Consumer Directed Functionality Empowers Members to Better Manage Personal Care Services. set themselves up as a user in Santrax® Electronic Visit Verification. The content of the enclosed Release Notes is dependent upon final Quality Assurance validation. Welcome to The Illinois DHS/DRS Electronic Visit Verification (EVV) Survey Effective January 1, 2014 all Homemaker and Home Care Agencies will be required to use the EVV system for their HSP customers. Where do I find ID numbers for use in electronic visit verification? Spanish 1-866-308-0238 or 1-855-368-4208 . Fixed Visit Verification (FVV) Devices: ... Sandata will temporarily make the phone number fields in Santrax editable for the Provider. Sandata Technologies Sandata Technologies, DIDD’s vendor for Electronic Visit Verification (EVV), will be offering a series of trainings. Electronic Visit Verification (EVV) Santrax System Important Updates 24 Hour Live In guidance Related to 8:00am Check -in/Check-out Policy Claim Adjudication and Electronic Visit Verification If you have any questions or concerns about the content therein, please contact Customer Care at your agency's designated telephone number. 0 Can agencies have access to the power point slides so they can train their staff? When you arrive at your client’s home, you will need your Santrax ID to call in. • Explain the different Call Reference Guides available for use. Missouri estimates that they will achieve $8 million in projected savings in total funds over a 12-month period following the implementation of state-wide electronic verification systems for personal care. According to Jeff Silverman, Sandata's Chief Sales and Marketing Officer, "Sandata's Santrax Electronic Visit Verification enhanced Consumer Directed Services functionality is another example of Sandata's continuous technology innovations. Missouri's CDS Program allows an individual to direct his or her own personal assistance services at no cost to the consumer. Casey Baudin: (715)344-4210 ext. Electronic Visit Verification (EVV) Santrax App Messages This section contains current and past messages that were posted on the Santrax Application Manager (SAM) home page. Electronic Visit Verification (EVV) is an in-home visit verification system that documents the delivery of home -based services to ensure an individual’s quality of care. Consumer Directed Functionality Empowers Members to Better Manage Personal Care Services. h�bbd```b``� ���@$��tD*l�,��j���:�t��`Yv�l�0�lN�d��g3���,�b�9f`����j����̈D2����A��v�8K>��������O� �C����t�>@� �� Dial any of the toll-free numbers assigned to your provider agency. The DHS Sandata EVV solution is provided at no cost to the providers and includes: Electronic Visit Verification (Mobile and Telephony) Records time and services . RELEASE NOTES . Sandata's suite of products includes Santrax Telephony, the market leading time and attendance product, Santrax Agency Management and Santrax Payor Management, web-based software solutions with features including, voice biometrics to perform speaker verification, and a jurisdictional view dashboard solution for states, municipalities and the home healthcare agency market. This will allow the Provider to enter the Member’s “Phone Number of Record” in the WORK PHONE and the CELL PHONE number field for the purposes of “call-in and call-outs”. MILC Account ID: 91770 Your Santrax ID: Your Consumer’s ID(s): 6. Updated Home Health Agency Electronic Visit Verification (EVV) Important Updates EVV-Santrax Payor Management System Update Electronic Visit Verification Implementation Status … Santrax EVV users will not be able to log in until after maintenance is complete. Electronic Visit Verification: Telephonic Visit Verification P-02752 (08/2020) • Define Telephonic Visit Verification (TVV). Santrax® Fixed Visit Verification (FVV) is helping to close this gap in electronic visit verification by providing a simple cost effective technology that allows for the electronic validation of home care visits. Sandata partnered with Paraquad, a Missouri-based Senior Independent Living Center that administers Consumer Directed Home Care Services to help develop this enhanced functionality. UNIVERSAL . For over 40 years, Paraquad has been providing a variety of services that address the needs of individuals with all types of disabilities. Santrax will be undergoing system maintenance Thursday, June 11, 2020 from 9:00 PM EST until 2:30 AM EST. free number, or by using a Fixed Visit Verification (FVV) or Mobile Visit Verification device as applicable when they initiate services to the client and again upon completion. RFI 32236 Electronic Visit Verification December 13, 2017 . Sandata Technologies, LLC www.Sandata.com 3 . 1. 137 0 obj <>/Encrypt 106 0 R/Filter/FlateDecode/ID[]/Index[105 68]/Info 104 0 R/Length 132/Prev 233985/Root 107 0 R/Size 173/Type/XRef/W[1 3 1]>>stream Santrax Electronic Visit Verification and Sandata Electronic Visit Verification 8.1.11 . For additional information about Sandata, please visit: www.sandata.com. 227 9. What is Electronic Visit Verification (EVV) and who needs to use it? AssuriCare’s EVV platform is accessible by mobile app and telephony, making it easy for clients, caregivers, and agencies to get all visit details. x. These enhancements are specifically designed to improve beneficiary care as the beneficiaries themselves and the personal care agencies that administer the services are better able to monitor and track the delivery of care at home. Sandata's enhanced Consumer Directed Services functionality allows beneficiaries or their PCA advocate to input and edit authorizations, create, edit and delete Plans of Care, and monitor services against authorizations. %PDF-1.6 %���� Santrax® Mobile Visit Verification Solution Real-time GPS Technology increases Electronic Visit Verification coverage for Home Care agencies. You can locate this number on the cover of your Call Reference Guide. Please remember to read the Santrax app messages frequently to see any important notices posted for your review. RELEASE NOTES . To support the implementation of the EVV system, Sandata needs to confirm and collect some key information about your agency in order to set up your Santrax telephony account. Electronic Visit Verification (EVV) Santrax System Important Updates 24 Hour Live In guidance Related to 8:00am Check-in/Check-out Policy Claim Adjudication and Electronic Visit Verification Updated Home Health Agency Electronic Visit Verification (EVV) Important Updates EVV-Santrax Payor Management System Update Electronic Visit Verification Implementation Status … • Utilize a client’s landline phone to send visit verification data. Purpose This guide is for caregivers using the Sandata Telephony Visit Verification (TVV) system, used by provider agencies utilizing the State EVV Solution. Sandata's solutions enable home healthcare agencies, whether Medicare, Medicaid, Hospice or Private Duty, government or managed care payors as well as any organization with a remote workforce to realize administrative cost savings, streamlined operational procedures, and significantly reduced paperwork burdens. Sandata's patented FVV utilizes a unique token that is fixed within the patient's home. 105 0 obj <> endobj There will be no alerts sent during this time. Release Date: Thursday, February 7, 2019 . If your provider agency is using the Wisconsin Department of Health Services (DHS)-provided Sandata electronic visit verification (EVV) solution, you will need to share the following information with workers who will be using EVV to check in and out for visits. With the right platform, EVV is a powerful tool that can unlock efficiency, profitability and insights for your agency. News … TVV allows caregivers to begin and end a visit and does not require a smart deviceunlike Mobile Visit Verification (MVV). The enhanced functionality includes personal care services authorization support and tracking, an enhanced Plan of Care module, and client voice recording capabilities. Sandata provides a complete package of information technology solutions, which includes scheduling, time and attendance, billing, payroll, compliance and clinical applications, for the home healthcare industry. from 8 AM - 9 PM ET, HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. You must call in using a touch-tone phone. Sandata has over 2,500 customers in all 50 states using its products in more than 500,000 homes and processes over 150 million telephone calls annually. Electronic Visit Verification TVV Reference Guide Dial: 1-844-804-1772 Or 1-855-818-6326 Important ID’s continue. PORT WASHINGTON, N.Y., Sept. 15, 2011 /PRNewswire/ -- Sandata Technologies, LLC, a leading national provider of information technology solutions to the home care industry, today announced the release of expanded Santrax electronic visit verification functionality to further support Consumer Directed Services Programs. Overview Objectives. ... Vesta EVV is an advanced Electronic Visit Verification system currently implemented by the Texas Health and Human Services Commission (HHSC) for validating delivery of personal care and home care services for Medicaid beneficiaries. The content of the enclosed Release Notes is dependent upon final Quality Assurance validation. allegations. Home Care software for Providers & Payers; Electronic Visit Verification, Scheduling, Point of Care, Billing & Payroll- 21st Century EVV Cures Act Compliant Home Care EVV Software. www.sandata.com. Beneficiaries can readily track authorization spend down through easy to read indicators in green, yellow and red authorization status buttons indicating whether or not authorized services remain. 172 0 obj <>stream These tools will support continued independence for persons with physical disabilities while redirecting Medicaid dollars toward lower cost, in-home, consumer directed services eliminating the necessity of placement in residential facilities due to lack of options. SANDATA ELECTRONIC VISIT VERIFICATION (EVV): TELEPHONIC VISIT VERIFICATION (TVV) Sandata EVV: TVV ©2019 Slide 2 OBJECTIVES After completing this lesson, you will be able to: Understand the call process utilizing the client’s telephone or any phone associated with the client. Please indicate in your email the eligibility verification number and the PA number as displayed on the DSS Secure Site in your email. Santrax is an electronic visit verification (EVV) software designed for caregivers and homecare workers. Santrax combines telephonic visit verification (TVV) with automatic number identification (ANI) technology f Illinois DHS has also been able to reduce the number of payroll cycles each month from four (4) to two (2) due to increased efficiencies from electronic visit verification. For detailed instructions, please see the Setting Up Supervisors section of the Santrax Speaker Verification manual.

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